Please note: This video presents our optimal vision for this feature in FOLIO; What you see in this prototype is what we are working towards in the long run, and might not all be present in the first, developed version. Please help us improve it — share your questions, constructive feedback and ideas in the comments below.
Is it possible for all staff to see the email thread or is it visible only to the specific staff who is corresponding?
I think the intention is to allow authorized staff (those authorized to view the contact) to be able to see the conversation. The idea behind storing this type of information in FOLIO is to allow others to pick up the thread of conversation in cases where the original person is not available.