Please see ERM Review/Renew/Cancel process for an overview of the ERM Review process being discussed here.
Inform represents the need for staff to have access to key information about the agreement/subscription in order to make decisions. This key information may include:
- Usage data
- In eUsage app
- Cost in previous period(s)
- From POL/Invoice
- Access issues
- Could this be done via Notes? Or is a better solution needed?
- Cancellation and Substitution policies
- Are these License terms? Or do they need separate recording?
Are we missing any pieces of information you would see as key to knowing when reviewing subscriptions or agreements for renewal/cancellation decisions?